Client Polices & Expectations

At OTG Strength & Performance, our goal is to provide a high-level, structured training experience. The following policies are in place to ensure consistency, fairness, and the best possible results for all clients.

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Payment & Billing

All services are billed through our secure payment system.

    •    Memberships may be billed weekly, monthly, or paid in full depending on the selected package

    •    All recurring memberships are set to automatic billing

    •    A valid payment method must be kept on file at all times

    •    Failed or declined payments will result in immediate suspension of services until resolved

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No Refund Policy

All purchases are final.

    •    OTG Strength & Performance does not offer refunds for any reason

    •    This includes unused sessions, scheduling conflicts, travel, relocation, or change of mind

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Scheduling, Cancellations & No-Shows

We respect your time and expect the same in return.

    •    A minimum of 12 hours’ notice is required to cancel or reschedule a session

    •    Sessions canceled within 12 hours will be charged in full

    •    Missed sessions or no-shows will be considered used and non-transferable

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Session Expiration

To maintain consistency and results:

    •    All sessions must be used within the active billing cycle or package duration

    •    Unused sessions do not roll over

    •    Expired sessions are forfeited

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Membership Policy (No Pauses)

Memberships are continuous and reserve dedicated time within our schedule.

    •    Memberships cannot be paused, frozen, or prorated for vacations, travel, or personal conflicts

    •    Clients are responsible for using their sessions within each billing cycle

    •    Unused sessions will expire based on the policy above

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Membership Cancellation

    •    A minimum of 14 days’ written notice is required to cancel a recurring membership

    •    If proper notice is not given, the next billing cycle will be charged

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Results Disclaimer

While we are committed to delivering high-quality coaching:

    •    Results are not guaranteed

    •    Progress depends on consistency, effort, nutrition, and lifestyle outside of training sessions

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Client Conduct

We are committed to maintaining a positive and professional training environment.

    •    Clients are expected to act respectfully toward coaches, staff, and other members

    •    OTG Strength & Performance reserves the right to terminate services without refund for inappropriate behavior

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Non-Solicitation Policy

All training services must remain within OTG Strength & Performance.

    •    Clients may not hire or train privately with OTG coaches outside of the business

    •    Circumventing the system will result in termination of services without refund

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Liability Waiver

By participating in training:

    •    You acknowledge that exercise involves inherent risks

    •    You confirm you are physically able to participate

    •    You agree to release OTG Strength & Performance and its coaches from liability for injuries or damages

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Agreement

By purchasing services, you acknowledge and agree to all policies listed above.